Refund policy

If your order needs to be canceled:
48hrs + prior to collection / delivery: we will refund the payment made minus the admin fees below.
If we’ve already begun making your order, additional fees will be deducted based on how far into the process we are. 

Orders < $200 = $25 admin fee will be deducted from the refundable amount.


Orders > $200 = $50 admin fee will be deducted from the refundable amount.


Orders > $400 = $100 admin fee will be deducted from the refundable amount.

Between 24-48hrs prior to collection / delivery: we will refund you 50% of the total amount of your order. 

Less than 24hrs prior to collection / delivery will incur full fees as your cake will be well under way. Your cake will be ready for collection at the allocated time or we can chat to arrange something more suitable.
Your admin fee can not be used towards other items.
The admin fee covers our time spent emailing, rescheduling your order, processing your orders, planning and logistics and time processing refunds.